Cycle time is an important piece of overall shop Key Performance Indicators (KPIs). Cycle time is more than returning the customer’s vehicle quickly. This online course begins with taking a look at what cycle time is and how it can be broken down into smaller sub-groups that play a significant role in a shop’s overall “Keys to Keys” cycle time. Next, we’ll take a look at “Cycle Time Bandits” that can lead to inefficiencies in the repair process. Finally, the course reviews strategies for eliminating cycle time bandits and implementing process improvements.  .

After completing this course, you will be able to:

  • Assess the shop’s current cycle time
  • Identify opportunities to improve cycle time in the areas of customer contact, scheduling, parts handling, organization, and eliminating waste
  • Observe and assess the shop’s repair process through process walkthroughs
  • Identify specific cycle time improvement solutions and how to implement them

Duration: 1 hour

Cost: $41 single course