Let’s face it many heavy duty shop owners have a tendency to overcomplicate their day-to-day function, which in turn can lead to a stressed, unprofitable, business. It appears the longer you are actually in the HD Service business these days, [...]

Too many HD parts suppliers always approach the HD service shop owner discussing the parts price issue of what they offer, and then they wonder why the shop owner is only thinking about price and possible further discounts on parts. [...]

Everyone acknowledges the rapid changes taking place in the Heavy Duty Aftermarket but are you addressing the following? The new business measurement which includes revenue breakdowns involving a minimum of 3 labor categories Your shop site efficiency measurement weekly and [...]

Heavy Duty shop owners are not spending at least 2 hours a day of uninterrupted time working in their office “on” the business. The main reason for this is because they are understaffed and owners are forced to work “in” [...]

One of the critical elements that independent heavy duty shop owners must realize is that there are times when the shop can be too busy to make any money.  It becomes dangerous when this is a constant.  Management seems to [...]

HD shop owners and managers are starting to realize that the reliability and quality of their products and service processes are vital to a successful business. Everyone is also realizing that today’s world is changing faster than ever before. Technology [...]

The future for the Independent Heavy Duty sector looks very promising, and will prove to be an exceptionally profitable period over the next 5 to 7 years compared to the last 10 years BUT only for the HD shop owners who truly [...]

Studies of the HD sector are confirming that Independent HD shops are losing the struggle to retain the clients’ on-going business versus the growth in bay service business that New HD Dealerships are experiencing.  In close examination as to why [...]